Privacy Policy

Last updated: 21 July 2024

Welcome to sweetheavenglasgow.co.uk (the "Site"). This Privacy Policy outlines how we collect, use, and protect your information when you use our Site, including the contact form. We are committed to safeguarding your privacy and ensuring that your personal data is protected.

1. Information We Collect
1.1 Personal Data

When you use our contact form, we may collect the following personal data:

  • Name
  • Email address
  • Phone number
  • Any other information you choose to provide in the message field
1.2 Usage Data

We use Google Analytics and Google Tag Manager to collect information about your interaction with our Site. This includes:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on pages
  • Referring URLs
2. How We Use Your Information
2.1 Personal Data

We use the personal data collected via our contact form to:

  • Respond to your inquiries
  • Provide customer support
  • Improve our services and Site
2.2 Usage Data

The usage data collected via Google Analytics and Google Tag Manager helps us to:

  • Analyze how our Site is used
  • Improve the functionality and user experience of our Site
  • Understand the demographics and behaviors of our visitors
3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: By providing your information in the contact form, you consent to us using your personal data to respond to your inquiries.
  • Legitimate Interests: We have a legitimate interest in analyzing usage data to maintain and improve our Site.
4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to outside parties except in the following circumstances:

  • To comply with legal obligations
  • To protect and defend our rights and property
  • To prevent or investigate possible wrongdoing in connection with the Site
  • To protect the personal safety of users of the Site or the public
5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data
  • The right to rectification of your personal data
  • The right to erasure of your personal data (the "right to be forgotten")
  • The right to restrict the processing of your personal data
  • The right to data portability
  • The right to object to the processing of your personal data
  • The right to withdraw consent at any time, where consent was provided

To exercise any of these rights, please contact us at info@sweetheavenglasgow.co.uk.

7. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

8. International Transfers

If your personal data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or other lawful mechanisms.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email or through a notice on our Site.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Sweet Heaven Cakes Ltd

272 Bath Street, Glasgow G2 4JR

info@sweetheavenglasgow.co.uk

Cookie Policy

Our Site uses cookies to enhance your experience and provide personalized services. By using our Site, you consent to the use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website to remember your actions and preferences over time.

2. Types of Cookies We Use

- Necessary Cookies: Essential for the operation of the Site.
- Analytical/Performance Cookies: Used to analyze how our Site is used (e.g. Google Analytics).

3. Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling cookies may affect the functionality of the Site.

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